I Bleed Purple And Gold

I’m a real-time analyst with expertise in workforce management operations, including staffing management, intraday reporting, proactive business line monitoring, and coordination with operations or support teams for consistent service delivery and optimal utilization. In my current role at Sagility (Alabang), I track live performances of line of businesses and adjust/managing staffing based on business/client needs.

I also bring a strong customer-facing background from working as a Customer Service Advocate at Sagility (Alabang), where I answered queries through calls or emails for Healthcare professionals serving Cigna healthcare customers/members. I delivered immediate resolutions for claims, benefits, and eligibility within policy guidelines, combining analytical thinking with quick decision-making to keep service running smoothly.