Open to opportunities

Ibikiri Nwachukwu

@ibikirinwachukwu

Message

I streamline administrative workflows, customer support, and digital records for remote teams.

Nigeria

Message

What I'm looking for

I'm looking to support teams, users, and technology-driven operations with administrative coordination, customer service, digital tools, workflow organization, and opportunities to grow my technical skills.

I've supported recruitment and onboarding operations at 9JA Jobber Partners by designing Google Forms, maintaining candidate trackers, organizing digital records, and coordinating work in Trello.

As a freelance Customer Support Virtual Assistant for Skin.Org, I managed inquiries across WhatsApp, Instagram, email, and phone, followed up on complaints and orders, and coordinated with logistics teams to keep customers informed.

At the Nigerian Ports Authority, I served as a first point of contact, prepared official documents, maintained confidential records, and coordinated internal administrative tasks.

I also write and publish web fiction for Dreame, bringing organized project management, research, editing, and deadline discipline to my administrative and customer-facing work. I'm eager to apply my virtual assistance training and cybersecurity, data science, and digital awareness training in technology-driven operations.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant Intern

Current

9JA Jobber Partners

Jun 2026 - Present (2 months)

Designed and managed Google Forms for recruitment and onboarding, maintained a recruitment tracker in Google Sheets, and coordinated projects using Trello. Collaborated with team members using Slack to support daily administrative operations.

Google Sheets Trello Slack Workflow Automation Project Coordination

Current

Freelance Content Writer / Web Novelist

Current

Dreame Platform

Oct 2025 - Present (10 months)

Wrote and published a full-length web novel, demonstrating strong project management and content development skills. Consistently met publishing deadlines by managing multiple writing milestones and conducting research for engaging content.

Content Writing Research Editing Proofreading Project Management

Customer Support Virtual Assistant

Skin.Org

Jul 2022 - Aug 2023 (1 year 1 month)

Managed customer inquiries across WhatsApp, Instagram, email, and phone calls, providing timely support and maintaining positive customer experiences. Coordinated with logistics to track orders and resolve delivery issues.

Customer Service Complaint Resolution Order Tracking Record keeping

Administrative Assistant Intern

Nigerian Ports Authority

Oct 2021 - Mar 2022 (5 months)

Served as the first point of contact for the office, managing visitor inquiries and directing them efficiently. Prepared and formatted official documents while maintaining organized records and coordinating internal communications.

Records Management Office Administration