At Ewave do Brasil, I manage global projects, document operational processes, and apply agile methodologies. I also track project lifecycle KPIs and work with clients to support their success and retention.
At Performa_IT Consultoria e Desenvolvimento de Softwares, I managed and developed the operations team and supported continuous improvement. I administered Jira, including its configurations and dashboards, and tracked KPIs related to support, development, productivity, and contracts.
At Devicelab Licenciamento de Software e Tecnologia da Informação, I worked across pre-sales, post-sales, customer onboarding, and support. I also followed KPIs, OKRs, and UX/UI projects.
At Stefanini Consultoria e Assessoria em Informática, I supported strategic clients including CPFL and WestRock, then provided bilingual VIP support to international executives. I later coordinated IT asset management and trained in ITIL version 4.
