At Intelcia Egypt, I manage end-to-end remote and on-site onboarding, helping new hires get technically and administratively prepared.
I also act as a corporate liaison, resolving employee grievances and maintaining engagement. I use digital tools to track KPIs and streamline HR documentation.
At Optimum Mobile, I provided technical support and billing solutions for a US account, using cloud-based telephony and CRM systems to manage customer calls.
At Vodafone UK, I supported customers with technical issues and service disruptions, working with CRM databases and customer profiles. My experience also includes assisting English instruction, and I'm studying Clinical Pharmacy at October 6th University (O6U).
