At Voiceflow, I own enterprise AI-agent features end to end, from customer-facing Next.js and React experiences to agent orchestration, RAG services, LLM integrations, and AWS infrastructure.
I've led multi-step agent workflows, established evaluation standards for retrieval relevance, hallucination risk, latency, cost, and regression detection, and built secure, auditable features for customer support, document intake, account servicing, and knowledge access. I also guide containerized Kubernetes services through CI/CD, monitoring, incident response, and capacity planning while mentoring engineers through design and code reviews.
Previously, I built Python and Spark data and ML workflows at Databricks, backend SaaS capabilities at SalesHood, and enterprise applications at FPT Software using Python, Node.js, React, PostgreSQL, and REST APIs.
