michelle winters

Led a team of 4 Supply Chain Analysts, optimizing shipping, receiving, and inventory operations to achieve 99% on-time order fulfillment. Implemented ERP solutions and data-driven performance metrics, and served as key user for SAP implementation.

Managed inquiries and tracked orders, overseeing imports and inventory allocations, resulting in a 20% improvement in order processing efficiency. Collaborated with Sales, Customer Service, and Supply Planners to ensure timely fulfillment of drop shipments.

Optimized transportation strategies to ensure timely delivery, enhancing service levels and minimizing operational costs. Resolved shipping complaints and addressed lost or damaged items, fostering customer trust and loyalty.

Led analysis of logistics processes to enhance operational efficiencies and recommend strategic changes. Monitored and reported customer service KPIs, and served as System Administrator for the Transportation Management System.

Spearheaded account management initiatives for Walmart, enhancing customer satisfaction and loyalty through personalized service and proactive engagement. Drove significant revenue growth by implementing strategic sales techniques and identifying upselling opportunities.

Facilitated seamless communication among service providers, operational teams, and management, enhancing coordination and reducing service delays by 15%. Ensured data integrity by meticulously inputting all shipment details into the tracking system, achieving a 99% accuracy rate.

Bachelor's degree in Business from John Brown University.