Holly Palacio

I currently support shoppers at Family Dollar by processing purchases, handling payments accurately, assisting with inquiries, and keeping merchandise organized and available.

Previously, I spent more than five years in customer service roles with Transparent BPO and Protel BPO, managing high call volumes, resolving complaints, and building client loyalty through active listening and clear communication.

I stay professional in high-stress interactions, balance multiple tasks, and adapt to new technologies to improve workflow efficiency. I also bring experience with upselling, claims-process updates, cash handling, inventory support, and data entry.

My background includes an Associate Degree in Business Administration with Tourism, along with early experience in merchandising, office support, and worksite safety coordination.