kendrick matusalem

Assessed and prioritized security incidents based on severity and potential impact, providing guidance and support to SOC L1 analysts. Initiated incident response and collaborated for containment and mitigation of major incidents with stakeholders and relevant teams. Generated weekly/monthly reports regarding security incidents, trends, and overall SOC performance.

Provided 24/7 network security monitoring for clients using various tools such as SIEM, EDR, and IPS/IDS. Conducted initial investigations and detailed analyses using log management, endpoint management, and OSINT frameworks. Escalated actionable incidents to SOC L2 Specialists and offered advisory services to improve security posture.

Mainly responsible for providing support related to network infrastructure and client issues involving routing and switching. Performed device installation, code upgrades, and management of routers and switches within the enterprise. Monitored network utilization and bandwidth via Cacti, and conducted first-level mitigation for DDoS attacks.

Ensured computer systems were working and fixed problems and errors in the system, managing ticketing systems. Provided day-to-day support to end-users, including setting up computers and troubleshooting network problems. Conducted inventorying of existing computer hardware and peripherals.

Completed a comprehensive curriculum in information technology, gaining foundational knowledge and practical skills relevant to the IT industry. Focused on core IT principles and their applications.

Completed secondary education, developing foundational academic skills and preparing for higher education. Engaged in various subjects to build a broad knowledge base.

Completed primary education, establishing fundamental literacy and numeracy skills. Participated in early academic development and foundational learning experiences.