Open to opportunities

Hector Velazquez

@hivezga

Senior IT Systems Engineer specializing in Apple-first endpoint management, identity, and security compliance through automation.

Mexico

Message

What I'm looking for

I’m looking for a role where I can own end-to-end Apple-first endpoint management and identity/security, deliver ISO/SOC-aligned compliance, and use automation to improve reliability, evidence quality, and time-to-resolution in regulated environments.

I’m a Senior IT/Systems Engineer with 6+ years building and operating Apple-first environments across endpoint management, identity, and security compliance. I led ISO 27001 certification as the sole IT administrator, scaled MDM operations to 11,000+ devices, and deliver automation-driven improvements in regulated industries like banking, government, and fintech.

In my recent roles, I’ve supported MDM and identity engineering end-to-end—driving root-cause analysis, preparing evidence-rich escalations, and improving resolution speed and quality. I also train and mentor engineers, write 3–4 knowledge base articles per month using AI-assisted workflows, and strengthen security posture with endpoint hardening, audit evidence collection, and lifecycle management.

Experience

Work history, roles, and key accomplishments

Current

Systems Support Engineer

Current

JumpCloud

Aug 2023 - Present (2 years 10 months)

Engineered JumpCloud identity and MDM workflows for macOS/Linux environments handling 200–11,000 devices, delivering root-cause resolution with full evidence packages. Achieved 94.57% CSAT, 38% faster time-to-resolution, and 100% First Response SLA adherence; trained new engineers and produced 3–4 AI-assisted knowledge base articles per month.

Apple Business Manager Conditional Access MDM Troubleshooting

Systems Administrator

Incode

Nov 2022 - Aug 2023 (9 months)

Implemented and administered Jamf Pro and Jamf Connect for 200+ macOS endpoints, strengthening identity-driven access workflows. Managed Okta IAM and lifecycle operations across Microsoft 365 and Google Workspace, while coordinating security hardening aligned to ISO 27001, NIST, and SOC 2 audit requirements.

Jamf Okta Microsoft 365 Google Workspace ISO 27001

IT Systems Administrator

Konesh Soluciones

Jan 2019 - Nov 2022 (3 years 10 months)

Served as sole IT administrator and compliance lead, managing an end-to-end macOS fleet (~60 devices) across procurement, imaging, deployment, and lifecycle operations. Drove ISO 27001 certification by designing endpoint controls and producing audit evidence, while standardizing security posture with Jamf Pro and Sophos Endpoint and rebuilding UniFi networking.

Jamf Sophos ISO 27001 Endpoint Security MacOS Imaging