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Hitesh Jain

@hiteshjain

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Senior QA Engineer with expertise in automation and testing strategies.

India

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What I'm looking for

I am looking for a challenging role in a dynamic environment that values quality and innovation, where I can further develop my skills and contribute to impactful projects.

I am a Senior QA Engineer with extensive experience in manual and automation testing across various platforms, including Salesforce and Java applications. My journey in quality assurance has equipped me with a robust skill set, enabling me to lead teams and manage complex testing projects effectively. At A3logics, I spearheaded the migration of a core Java application to Salesforce Sales Cloud, ensuring seamless integration and functionality.

Throughout my career, I have consistently implemented best practices in automation using tools like Selenium and TestNG. My role involves not only executing comprehensive test strategies but also mentoring junior testers to foster a collaborative and high-performing team environment. I thrive in Agile settings, coordinating with cross-functional teams to deliver quality products that meet business needs.

Experience

Work history, roles, and key accomplishments

Current

Senior QA Engineer

Current

A3logics Private Limited

Jun 2022 - Present (3 years 1 month)

Led a QA team of 4 members, overseeing all testing activities across multiple projects. Managed the migration of a core Java-based application to Salesforce Sales Cloud integrated with CPQ, defining and executing comprehensive test strategies for product configuration, pricing logic, and quote generation. Implemented automation best practices using Selenium, TestNG, and REST Assured for API valida

Manual Testing Automation Testing API Testing Salesforce Sales Cloud Salesforce CPQ Selenium TestNG Rest Assured Jira Confluence Agile

Senior QA Engineer

Metacube Software Limited

Apr 2019 - Present (6 years 3 months)

Performed end-to-end testing of a Salesforce Experience Cloud–based Help Portal, including case creation, knowledge base, live chat, and user login flows. Validated UI/UX functionality, search accuracy, multilingual support, and integration with Salesforce Service Cloud. Conducted API testing using Postman for backend validation and case submission.

Salesforce Cloud Salesforce Service Cloud API Testing Postman Functional Testing Regression Testing Cross Browser Testing Agile Jira

QA Engineer

Manipal Business Solution

Nov 2017 - Present (7 years 8 months)

Performed end-to-end testing of self-service Kiosk applications used for hospital and utility registrations, including Aadhaar/QR-based authentication and receipt generation. Tested SahiPay digital financial services platform covering AEPS, DMT, BBPS, and wallet transactions. Conducted API testing using Postman and database validation to ensure transaction accuracy.

Manual Testing API Testing Mobile Testing Postman Functional Testing Regression Testing Usability Testing

Software Engineer

Compucom Software Limited

May 2014 - Present (11 years 2 months)

Performed end-to-end testing of ACD (Automatic Call Distributor) functionalities including intelligent call routing, agent state transitions, and CTI integration in an ASP.NET-based contact center platform. Tested WFM (Workforce Management) features such as agent scheduling, adherence tracking, and real-time shift monitoring. Executed functional, regression, and integration test cases across UI an

Manual Testing Automation Testing API Testing Load Testing SoapUI Postman Informatica Mango DB Hive ASP.NET

Education

Degrees, certifications, and relevant coursework

Mahtama Jyoti Rao Phoole University Jaipur

Master in Computer Application, Computer Application

Grade: 67

Activities and societies: Relevant Coursework: Data Structures & Algorithms, Software Testing & Quality Assurance, Database Management Systems, Web Technologies, Object-Oriented Programming, Operating Systems, Computer Networks

Studied core computer science concepts including Data Structures & Algorithms, Software Testing & Quality Assurance, and Database Management Systems. Gained expertise in Web Technologies, Object-Oriented Programming, Operating Systems, and Computer Networks.