Open to opportunities

Hima Kota Nagendra Balaji Busam

@himakotanagendrabala

Team Lead in AI model evaluation and quality, managing multilingual reviewer teams and building automation to improve efficiency.

India

Message

What I'm looking for

I’m looking for full-time remote work where I can lead AI model evaluation and quality governance, manage multilingual reviewer teams, and keep improving efficiency through reviewer calibration, training programs, and AI-enabled workflow automation.

I’m a Team Lead and People Manager with 10+ years managing multilingual analyst and reviewer teams at Amazon, Uber, and Decathlon. My work centers on LLM/GenAI evaluation, guideline adherence, reviewer calibration, and training-needs identification—turning findings into targeted feedback and coaching for teams supporting APJC stakeholders.

I’ve consistently built AI-enabled workflow automation and redesigned quality/HR workflows to drive measurable efficiency gains: I scaled an AI-powered Annotation Search & Follow-Up Automation system on the Amazon QuickAI platform and cut manual processing time by 75% using HRIS data. I also designed org-wide AI training initiatives that closed skill gaps for 450+ associates, and I’ve owned SLA tracking, risk mitigation, and calibration reviews to sustain 100% SLA adherence.

Experience

Work history, roles, and key accomplishments

Current

People Manager, Operations

Current

Amazon

Jan 2024 - Present (2 years 6 months)

Led a 14-member multilingual evaluation team supporting APJC stakeholders with daily task allocation, guideline adherence, and calibration reviews. Built and scaled an AI-powered Annotation Search & Follow-Up Automation system and launched org-wide AI training initiatives, including redesigning HR and quality workflows to cut manual processing time by 75%.

Team Leadership Performance Management Reviewer Calibration Guideline Following Program Design Risk Mitigation Excel Google Sheets Asana SharePoint HRIS

Recruiting Coordinator

Uber

Jan 2022 - Jan 2024 (2 years)

Coordinated scheduling for recruiters and hiring managers with an 8.5/10 stakeholder satisfaction rating and a consistent 48-hour SLA turnaround. Reduced reschedule rates by 18.33% through proactive readiness checks and process improvements.

Stakeholder Management SLA Risk Mitigation Process Improvement Scheduling Excel Google Sheets Asana

People & Project Manager

Decathlon Sports India Pvt. Ltd

Jan 2017 - Jan 2022 (5 years)

Recruited and managed a 12-member team, driving internal promotions through structured coaching. Designed training programs that increased completion rates from 63% to 92% and supported talent acquisition and workforce planning for 1,000+ profiles across multiple locations.

People Management Team Leadership Performance Management Training Program Design Workforce Planning Talent Acquisition Stakeholder Management Risk Mitigation Community Events Program Design

Assistant System Engineer

Tata Consultancy Services

Jan 2015 - Jan 2017 (2 years)

Delivered CAD design and technical drawings for the Grainger project and later promoted to the QA/QC team after client appreciation for quality-assurance work.

CAD Design technical drawings QA&QC Quality Assurance

Education

Degrees, certifications, and relevant coursework

Machine Learning University (Amazon)

Certification, AI Fundamentals

2024 -

Completed an AI Fundamentals certification through Machine Learning University (Amazon).

SASTRA University

Bachelor of Technology, Mechanical Engineering

2011 - 2015

Activities and societies: Handball team captain at South Zone Inter-Universities Championship (2015).

Earned a Bachelor of Technology in Mechanical Engineering at SASTRA University. Captained the university handball team at the South Zone Inter-Universities Championship (2015).