Open to opportunities

Hillary Dodge

@hillarydodge

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Strategic content leader passionate about impactful learning experiences.

United States

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What I'm looking for

I seek a role that fosters innovation and collaboration, allowing me to leverage my expertise in content development and instructional design to create impactful learning experiences.

I am a strategic and results-driven content leader with extensive expertise in content development, instructional design, and operational excellence. My career has been dedicated to leading cross-functional teams and managing large-scale learning programs that integrate AI-driven solutions to enhance content delivery. I am passionate about developing impactful learning experiences that drive business acumen and measurable performance improvements.

In my most recent role as Manager of Knowledge Management Content, I led enablement initiatives that empowered frontline teams through scalable training programs and standardized knowledge governance. I have overseen process evolution and knowledge base refinement to support technology rollouts and organizational change. My experience also includes designing AI-powered solutions to optimize content delivery and enhance the frontline experience.

As an Adjunct Professor and Learning Designer, I designed and delivered graduate-level coursework, utilizing diverse instructional methods to enhance student engagement. My leadership experience as the North Region Director at Pikes Peak Library involved aligning operations with strategic business objectives while managing a significant budget and a large team. I am committed to fostering collaboration and continuous improvement in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Manager, Knowledge Management Content Operations

Current

Guild

Jan 2022 - Present (3 years 6 months)

Led enablement initiatives to empower frontline teams by developing scalable training programs, standardizing knowledge governance, and aligning content strategies with CX objectives. Designed and implemented AI-powered solutions to optimize content delivery, automate knowledge workflows, and enhance frontline experience.

Enablement Program Development Change Management Project Management Salesforce Zendesk Guru

North Region Director

Pikes Peak Library District

Jan 2018 - Dec 2022 (4 years 11 months)

Led six library branches with a combined $10M budget and 100+ employees, aligning operations with strategic business objectives. Spearheaded service redesign efforts, ensuring smooth transitions for staff and community members.

Strategy Change Management Program Optimization Stakeholder Engagement Communication Implementation

Adjunct Professor & Learning Designer

University of Denver

Jan 2019 - Dec 2022 (3 years 11 months)

Designed and delivered graduate-level coursework for the Morgridge College of Education, Library and Information Sciences program. Utilized diverse instructional methods, including lecture-based, discussion-driven, and hands-on learning approaches to enhance student engagement and comprehension.

Curriculum Development Instructional Design Online Learning Academic Support

Freelance & Consulting

Self-Employed

Jan 2016 - Dec 2022 (6 years 11 months)

Developed training programs and knowledge strategies for clients in e-commerce, education, and corporate sectors. Provided content development, ghostwriting, and editing services across multiple industries, including education, technology, and publishing.

Training Development Content Development ghostwriting Editing Service Design Strategic Foresight Public Speaking Thought Leadership

Branch Services Manager

Boulder Public Library

Jan 2013 - Dec 2016 (3 years 11 months)

Led knowledge-sharing programs to improve staff development and service delivery. Designed organization-wide change management strategies for system upgrades and new technology implementation.

Training Knowledge Sharing Change Management Community Engagement Partnership Development

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University

Master of Fine Arts, Creative Writing

Currently pursuing a Master of Fine Arts in Creative Writing. This program focuses on advanced writing techniques and literary analysis.

Emporia State University

Master of Science, Library and Information Science

Completed a Master of Science in Library and Information Science. This program provided a comprehensive understanding of information management and library operations.

Northeastern University

Bachelor of Arts, English Literature and Composition

Earned a Bachelor of Arts in English Literature and Composition. The curriculum focused on literary analysis, critical thinking, and advanced writing skills.