Open to opportunities

Hilda Wambui

@hildawambui

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Passionate librarian with expertise in digital transformation and user experience.

Kenya

Message

What I'm looking for

I am looking for a role that fosters innovation in library services and promotes digital literacy.

I am a passionate and results-driven Librarian with over 8 years of experience in library and information services. My journey has been marked by a commitment to enhancing user experience and leading digital transformation initiatives. I have a proven ability to create inclusive, user-centered environments that cater to diverse community needs.

Currently, I serve as a Library Specialist with the County Government of Murang’a, where I have expanded our library collection based on user feedback and developed a customer engagement strategy that significantly improved user satisfaction. My previous role as a Senior Library Assistant at the Kenya National Library Services allowed me to launch successful reading programs and train over 300 users in digital literacy, which increased e-platform adoption by 50%.

As I pursue a Bachelor of Science in Information Science, I am eager to deepen my expertise and impact in the field. I am dedicated to advocating for information access and promoting digital wellness in our communities.

Experience

Work history, roles, and key accomplishments

Current

Library Specialist

Current

County Government of Murang’a

Jul 2023 - Present (1 year 11 months)

Expanded library collection based on user feedback, enhancing access to relevant learning materials. Developed and implemented a customer engagement strategy, improving user satisfaction and integrating e-library services.

Customer Engagement User Feedback Strategic Planning E Library Integration

Current

Virtual Assistant

Current

Upwork & Fiverr

Nov 2024 - Present (7 months)

Provided comprehensive virtual assistance, supporting diverse digital tasks and research for international clients. Managed various administrative and project-based assignments effectively.

Research Virtual Assistant Data Management Project Management

Senior Library Assistant

Kenya National Library Services

Jul 2017 - Jun 2023 (5 years 11 months)

Launched successful reading programs and book clubs, significantly increasing participation. Tracked circulation and usage data to support strategic planning and trained over 300 users in digital literacy, boosting e-platform adoption.

Koha Reading Programs Data Tracking Strategic Planning E Platform Adoption KOHA OPAC

Customer Experience Specialist

Kenya Institute of Management

Mar 2015 - Nov 2015 (8 months)

Delivered high-quality customer support and efficiently resolved client queries. This role significantly improved client retention through effective service delivery.

Customer Support Customer Retention Customer Relationship Management Service Delivery

Education

Degrees, certifications, and relevant coursework

Mount Kenya University

Bachelor of Science, Information Science

Currently pursuing a Bachelor of Science in Information Science to deepen expertise and impact in the field. This ongoing program focuses on advanced concepts and practices in information management.

Nyeri National Polytechnic

Diploma, Library and Information Science

Completed a Diploma in Library and Information Science, gaining foundational knowledge and practical skills in library operations and information management.