Open to opportunities

Hiep Lien

@hieplien

Message

I automate corporate-actions controls and improve data quality with SQL.

United States

Message

What I'm looking for

I'm looking for a senior individual-contributor role where I can use automation, data quality controls, and cross-functional partnership to reduce manual effort, improve system reliability, and make complex workflows stable and repeatable.

At S&P Global Market Intelligence, I review and validate corporate action announcements for accurate, timely client delivery. I build SQL and Excel tools that replace manual controls, reduce exception noise, and speed complex reviews.

I partner with product, technical, and Change Management teams to translate operational needs into stable system behavior. I create JIRA tickets, support UAT, validate fixes, and triage post-release issues to keep processing and client delivery on track.

Previously at Credit Suisse, I provided global corporate-actions oversight, monitored KPIs and error trends, and improved workflows through process redesign, Excel macros, and early-stage automation. I focus on reducing manual effort, improving system reliability, and turning complex workflows into repeatable processes.

Experience

Work history, roles, and key accomplishments

Current

Senior Research Analyst II

Current

S&P Global Market Intelligence

Mar 2022 - Present (4 years 6 months)

-Review and validate corporate action announcements to ensure accurate and timely client delivery.
-Build SQL and Excel tools to replace manual controls, reduce exception noise, and speed complex reviews.
-Identify data risks and design controls that prevent errors before client impact.
-Create and manage JIRA tickets and support UAT by testing system changes and validating fixes.
-Work with produ

SQL Data Analysis Data Quality Risk Control Jira Delivery Support Data Risk Management Salesforce Lightning User Acceptance Testing (UAT)

Senior Operations Specialist- Corporate Actions Oversight

Credit Suisse

Jun 2019 - Mar 2022 (2 years 9 months)

-Provided oversight for multiple global teams to ensure accuracy, consistency, and risk control.
-Monitored KPIs, error rates, and volume trends to identify risks and drive corrective actions.
-Improved efficiency through process redesign, Excel macros, and early-stage automation.
-Acted as a liaison between operations, technology teams, and vendors for system and regulatory changes.
-Supported te

Business To IT Liaison Process Design Workflow Optimization

Senior Operations Analyst- Corporate Actions

Credit Suisse

Nov 2014 - Jun 2019 (4 years 7 months)

-Processed and communicated domestic and international corporate actions with high accuracy.
-Validated event data using multiple market sources, custodians, and information agents.
-Supported client-facing teams by resolving event discrepancies and data questions.
-Improved workflows by identifying control gaps and streamlining manual processes.

Corporate Actions Process Improvement