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Claudia Da Silva

@claudiadasilva

Financial data governance and change management at Citi, improving reporting automation for Liquidity Risk platforms.

At Citi, I coordinated financial-system change and release activities for Liquidity Risk platforms, tracking enhancements through the SDLC. I also implemented automation for stakeholder reporting and change analytics, and supported automated Jira dashboards.

In Treasury Data Management, I partnered with data providers on remediation plans and executed processes supporting Citi Data Governance Policy compliance. I worked with Technology on data-quality rules, reporting, and system changes to address recurring issues.

Earlier at Citi, I managed international commercial-client cases and account reconciliation, delivered a system training session attended by approximately 1,000 clients, and served as interim team lead. In settlements, I processed more than 2,000 securities instructions representing approximately $1 billion in average daily activity.

Experience

Work history, roles, and key accomplishments

Officer / Project Manager, IT Change and Release Management

Citigroup

Jan 2024 - Jan 2025 (1 year)

Coordinated financial-system change and release activities for Liquidity Risk platforms, tracking enhancements through the SDLC. Implemented automation for stakeholder reporting and supported Jira dashboards to improve visibility into change activity.

Jira SharePoint SDLC Change Management Release Management Stakeholder Management Data Quality Root Cause Analysis Automation Reporting

Officer / Senior Financial Analyst, Treasury Data Management

Citigroup

Jan 2023 - Jan 2024 (1 year)

Partnered with data providers to develop and execute remediation plans, monitor data concerns, and escalate unresolved issues. Contributed to Consent Order milestone deliverables and improvements to forecasting data processes and system functionality.

Data Governance Data Quality remediation Forecasting SQL Tableau Stakeholder Management Process Improvement

Officer / Senior Analyst, LATAM Commercial Cards

Citigroup

Jan 2020 - Jan 2023 (3 years)

Managed complex international commercial-client cases, account reconciliation, and issue resolution using root cause analysis. Coordinated cross-functional operational initiatives and delivered training to employees and international clients, including a session attended by approximately 1,000 clients.

Account Reconciliation Root Cause Analysis UAT Training Stakeholder Management Process Improvement Case Management

Account Manager / Analyst, Brazilian Stock Market Settlements

Citigroup

Jan 2015 - Jan 2020 (5 years)

Managed Brazilian-market account activity and investigated asset breaks involving approximately $40 million for qualified investors. Supported institutional client portfolios across daily account management and transaction processing.

Securities Settlement Account Management Reconciliations Collateral Management client support Automation Technology

Settlement Specialist, International Settlements

Citigroup

Jan 2011 - Jan 2015 (4 years)

Processed more than 2,000 securities instructions representing approximately $1 billion in average daily activity for Citi and JPMorgan custody clients. Managed Brazilian-market trade pre-matching, sales deliveries, loans, custody transfers, and financial matching within market deadlines.