Hetal Nair
@hetalnair
Customer operations leader at LTM Limited, improving ServiceNow capabilities through training and a $250K investment program.
IndiaWhat I'm looking for
At LTM Limited, I lead training and competency initiatives for ServiceNow products and services. A $250K investment program I supported improved credentials and certifications by 39% year over year.
At Wipro Limited in Melbourne, I managed IT service delivery for an energy-sector client and led a 40+ member team. I also led service transition activities and coordinated critical incidents.
Earlier at Wipro Limited in Dubai, I managed technology and transformation initiatives, including a major banking merger program in the MENA region. My experience spans customer operations, service delivery, project management, and operational improvement.
Experience
Work history, roles, and key accomplishments
Associate Principal
LTM Limited
Jul 2024 - Present (2 years 3 months)
Lead end-to-end training and competency initiatives for ServiceNow products and services. Improved credentials and certifications by 39% YoY through a $250K investment program.
Managed IT Service Delivery Operations for a major energy-sector client in Australia. Led a 40+ member team and drove service transition and process enhancements.
Managed complex technology and transformation initiatives for clients across the MENA region. Played a key role in a major banking merger program.
Managed quality assurance processes and initiatives at Wipro Limited.
Served as Senior Executive at Vodafone Limited, handling operational responsibilities.
Executive
Wipro BPS
Jun 2004 - Oct 2006 (2 years 4 months)
Worked as an Executive at Wipro BPS, supporting business process services.
Education
Degrees, certifications, and relevant coursework
SNDT University
Bachelor of Science, Home Science
Bachelor of Science in Home Science from SNDT University, Mumbai, India, completed in 2004.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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