Hernan Thomas
@hernanthomas
Customer service and technical support professional at Blue Connect, handling billing and technical issues for Personal customers.
ArgentinaWhat I'm looking for
At Blue Connect, I handled customer service and back-office work for Personal customers, including billing, account analysis, credit notes, and billing adjustments. I served more than 50 customers daily while maintaining a high level of satisfaction.
I also resolved technical issues involving antenna servers and sold mobile phone products. At Teletech, I provided telephone technical support in English to international customers and worked with complex software in a foreign-language setting.
Since 2008, I’ve taught and coordinated workshops at Centro de Formación Artística Rosario / Fusionarte, working with diverse groups. I’ve also worked in audiovisual production and editing at Film Producciones, including events, short films, and cultural projects.
Experience
Work history, roles, and key accomplishments
Docente y Director Artístico
Centro de Formación Artística Rosario / Fusionarte
Jan 2008 - Present (18 years 9 months)
Docencia y coordinación de talleres, con trato constante con público y grupos diversos.
Editor, Filmador y Guionista
Film Producciones
Jan 2004 - Present (22 years 9 months)
Producción y edición de contenidos audiovisuales, incluyendo eventos, cortometrajes y proyectos culturales.
Representante de Back Office y Atención al Cliente
Blue Connect
Apr 2012 - Jul 2018 (6 years 3 months)
Atendió más de 50 clientes diarios, gestionó facturación y análisis de cuentas, resolvió inconvenientes técnicos y emitió notas de crédito y ajustes.
Atención Técnica Telefónica (Inglés)
Teletech
May 2010 - Mar 2011 (10 months)
Brindó soporte técnico telefónico en inglés para clientes internacionales, manejando software complejo y desarrollando habilidades de comunicación intercultural.
Education
Degrees, certifications, and relevant coursework
Rasti
Curso de Inteligencia Artificial en el Aula, Artificial Intelligence in Education
Completed a course on Artificial Intelligence in the Classroom from Rasti in 2023.
Universidad de Rafaela (EOA)
Curso de Robótica y Sistemas de Control, Robotics and Control Systems
Completed a course in Robotics and Control Systems from Universidad de Rafaela in 2022.
Universidad Abierta Interamericana (UAI)
Diplomatura en Fotografía, Photography
Completed a diploma in Photography from Universidad Abierta Interamericana in 2020.
Escuela Provincial de Cine y Televisión (EPCTV)
Realizador Audiovisual, Audiovisual Production
Completed a degree in Audiovisual Production from Escuela Provincial de Cine y Televisión in 2008.
Centro de Formación Profesional del Sindicato de Cine Argentino (CFP SICA)
Curso de Edición, Editing
Completed a course in Editing from Centro de Formación Profesional del Sindicato de Cine Argentino in 2006.
Cambridge University
First Certificate in English, English Language
Earned the First Certificate in English from Cambridge in 2004.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Salary expectations
Job categories
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