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Hermogenes Santos

@hermogenessantos

Healthcare IT implementation specialist at Akido Labs who trained clinicians on a voice-assisted AI EMR and built onboarding curriculum.

United States

Message

At Akido Labs, I served as a lead trainer for a voice-assisted AI-based EMR application, helping clinical staff adopt new workflows. I designed a training curriculum and tracked adoption progress and open issues for clinicians.

At Sharp HealthCare, I supported Endoscopy physicians and nurses through Epic Lumens implementation with training, configuration, and troubleshooting. I’ve also helped lead Endovault client implementations and built a tamper-proof tracking dashboard and Notion-based CRM at LSP Behavioral Health.

Experience

Work history, roles, and key accomplishments

Current

Documents Specialist

Current

LSP Behavioral Health

Jul 2018 - Present (8 years 4 months)

Revises client policy and procedure documents to meet regulatory requirements and audits charts in EHRs. Built automated tracking dashboards and a Notion-based CRM for client engagement.

Welligent KIPU Notion CRM Audit Documentation Compliance

Technology Implementation Specialist

Akido Labs

Jul 2025 - Jul 2026 (1 year)

Led training and adoption of a voice-assisted AI-based EMR application, tracking progress for clinicians and designing scalable training curriculum. Partnered with engineers to resolve issues and improve product.

AI Assisted EMR Training Notion CRM Troubleshooting Product Feedback

Systems Analyst

Sharp HealthCare

Oct 2022 - Nov 2024 (2 years 1 month)

Epic-certified Lumens analyst supporting configuration, build, testing, and optimization for clinical workflows. Provided training and support to endoscopy physicians and nurses, and facilitated workgroup meetings.

Epic Lumens Epic Certification clinical workflows Training Troubleshooting

Application Analyst / Field Engineer

Endosoft

Sep 2018 - Aug 2022 (3 years 11 months)

Led client implementations of Endovault EHR and PACS platform, providing technical support and training. Coordinated with sales and operations on renewals and upsells, and managed Epic integrations.

Endovault EHR Implementation PACS ServiceNow Epic Integration client support

Primary Trainer & Technical Support

ChapCare

Jun 2016 - Sep 2018 (2 years 3 months)

Served as primary trainer for medical staff on Epic Ambulatory, providing new-hire training and hands-on support. Developed training resources and workflow-based guides to improve EMR adoption.

Epic Training clinical workflows Documentation User Support