HENRY ODUDE
@henryodude
I support high-volume contact center operations through real-time monitoring, reporting, and SLA tracking.
KenyaWhat I'm looking for
At Majorel Kenya, I support high-volume customer operations by monitoring interactions, tracking workloads in Zendesk and Jira, and escalating real-time issues to protect service continuity and SLA compliance.
I bring more than four years of contact center experience alongside a background in accounting, compliance, and operational administration. At Moi University College of Health Sciences, I supported internal audits, SOP adherence, corrective-action follow-up, financial reconciliation, reporting, and documentation.
I'm comfortable in shift-based, fast-moving environments where accurate records, schedule adherence, clear communication, and rapid response to changing workloads matter. I also serve as a First Aider at Majorel Kenya and volunteer as a mentor with Generation Kenya.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Majorel Kenya Ltd
Jul 2021 - Present (5 years 4 months)
Monitored high-volume customer interactions in a structured contact center environment, ensuring adherence to operational workflows and service expectations. Escalated real-time operational issues to maintain service continuity and SLA compliance.
Education
Degrees, certifications, and relevant coursework
Moi University
Bachelor of Business Management, Business Management
Pursued a Bachelor of Business Management with a focus on Accounting, completing the degree in 2019.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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