Hennie van Wyk
@hennievanwyk
MSP service operations leader building KPI-driven ITSM maturity and coaching teams for US-based client success.
South AfricaWhat I'm looking for
I’m an IT Operations and Service Delivery leader with 15 years of MSP and technology services experience, progressing from hands-on engineering into service management and cross-functional operational leadership. I’ve been trusted to grow operational impact—partnering with executives to turn strategy into daily execution.
At BoomTech, I led daily service operations across a Florida-based MSP supporting US clients, aligning reactive support, Centralized Services, Technical Alignment/TAM, vCIO support, and Professional Services/project delivery. I owned operational performance for an 18-person multidisciplinary team, building structure, accountability, and service maturity through KPI-driven leadership rhythms, SMART number tracking, quarterly goals, service reviews, and follow-through.
I also drive measurable service excellence by optimizing Autotask PSA as a Certified Practitioner, administering PSA workflows, queues, LiveReports, and process automation. I strengthen delivery with SOPs and onboarding playbooks maintained in IT Glue, deliver client-facing QBRs with clear KPI trends and recommendations, and support strong tool and security ecosystems across the Kaseya/Datto environment—while coaching teams and enabling leadership through TruPeer/TruMethods-style training and people-development initiatives.
Experience
Work history, roles, and key accomplishments
Service Manager
BoomTech, Inc.
Jul 2023 - Apr 2026 (2 years 9 months)
Led daily service operations across a Florida-based MSP supporting US clients, aligning reactive support, centralized services, technical alignment/TAM, vCIO support, and professional services delivery. Owned operational performance for an 18-person technical and service organization, including KPI management, service delivery rhythms, client QBRs, Autotask PSA optimization, and process maturity i
Service Desk Manager
BoomTech, Inc.
Apr 2022 - Jul 2023 (1 year 3 months)
Service Desk Manager at BoomTech, Inc., supporting US client service operations during the service desk management period.
Service Coordinator
BoomTech, Inc.
Feb 2020 - Apr 2022 (2 years 2 months)
Service Coordinator at BoomTech, Inc., supporting service operations during the coordination period.
Technician
BoomTech, Inc.
Jul 2016 - Feb 2020 (3 years 7 months)
Technician at BoomTech, Inc., supporting day-to-day technology services during the technician period.
Field Systems Engineer
Elnatan Technologies
Sep 2011 - Jul 2016 (4 years 10 months)
Delivered onsite and remote technical support for SMB clients, handling desktop, server, networking, VoIP, and Microsoft 365 support. Managed end-to-end ticket workflows using ConnectWise and supported Windows Server and Active Directory environments.
Desktop Engineer
Connection 42
Oct 2009 - Oct 2010 (1 year)
Imaged and prepared endpoints and supported enterprise applications for approximately 145 users at Sanlam Capital Markets. Provided application support across platforms and vendor applications including Citrix and finance-specific software.
BDSE System Engineer
Computer Corporation
Jan 2006 - Jan 2009 (3 years)
Provided early hands-on technical support covering call desk operations, workstation builds, malware checks, and troubleshooting for printers and networks. Supported field support call-outs and maintained branch server/workstation environments.
BDSE System Engineer
Ivolve
Jan 2006 - Jan 2009 (3 years)
Provided early hands-on technical support covering call desk operations, workstation builds, malware checks, and troubleshooting for printers and networks. Supported field support call-outs and maintained branch server/workstation environments.
BDSE System Engineer
Blick
Jan 2006 - Jan 2009 (3 years)
Provided early hands-on technical support covering call desk operations, workstation builds, malware checks, and troubleshooting for printers and networks. Supported field support call-outs and maintained branch server/workstation environments.
Education
Degrees, certifications, and relevant coursework
Brainline Junior College
Matric (Grade 12), Secondary Education
2006 -
Completed Matric (Grade 12) at Brainline Junior College in 2006.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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