Hemant Singh

I’m a Senior Technical Program Manager with 7+ years delivering complex, cross-functional programs across large-scale SaaS, eCommerce, FinTech, and Mobility platforms. I specialize in value stream management, Agile/SAFe/Scrum delivery, and driving product releases end-to-end—from planning through post-launch—while keeping stakeholders aligned across engineering, product, and business units.

At Myntra (Flipkart), I spearheaded end-to-end delivery for MNow quick commerce, scaling from 0 to 5% of overall Myntra GMV across 10 cities in 6 months. I also owned release and SLA governance for high-traffic sale events (BFF/EORS) at 8,000+ OPM peak, ran standups, retrospectives, and risk reviews, and maintained 100% platform uptime during peak loads. I’ve integrated generative AI tools (Claude, Gemini) into release planning, status reporting, and technical documentation to automate workflows and improve delivery velocity.

Previously, at Cleartrip (Flipkart), I led quarterly roadmap and OKR alignment for the CT Central Platform team, maintained JIRA backlogs and flow metrics for leadership, and rolled out new A/B testing and analytics tooling to reduce experiment cycle time. I also delivered conversion-growth initiatives (1% → 5% conversion in one quarter; 5% uplift in multi-product bookings) and improved CT App organic growth by 12% through structured program execution. At Rupifi, I migrated 120+ marketplace partners from manual BNPL to API-driven flows, eliminating manual intervention and scaling to handle 90% of total transaction volume.

I’m especially proud of measurable outcomes and continuous improvement: I reduced credit-line activation TAT by 40% through API integration governance and process redesign, delivered a Developer Portal that saved ~100 engineering hours/quarter in onboarding support, and managed releases across 100+ stakeholders. Certified Scrum Master (CSM), I bring strong analytical and risk management discipline—backed by a track record of reducing critical-path TATs by 40%+—so teams can execute confidently, even under tight dependencies.