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Devika Chakravarty

@devikachakravarty

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Senior Technical Program Manager driving scalable SaaS delivery and AI-enabled execution.

India

Message

What I'm looking for

I’m looking for a role where execution excellence is non-negotiable—building structured delivery playbooks, managing dependencies and risks, and delivering scalable SaaS outcomes. I want to further use AI-enabled automation to reduce manual overhead and improve predictability.

I’m a Technical Program Manager with 15+ years of experience leading complex, cross-functional programs across SaaS platforms, fintech systems, and data-driven environments. My edge is bringing clarity and structure to ambiguous, fast-moving implementations—especially where multiple systems, teams, and dependencies intersect.

I focus on execution excellence and reliability: end-to-end ownership of the implementation lifecycle from planning to integration, deployment, and go-live. At Duck Creek Technologies, I’ve led enterprise SaaS implementations, introduced structured delivery tracking (milestones, risks, dependencies), and helped teams deliver with predictable cadence and quality.

My impact has been measurable—enabling platform scale supporting ~10x growth in policy issuance within a quarter and delivering ~15+ releases annually with <2% production issues. I also drive operational rigor across distributed stakeholders (managed cross-functional programs across ~50+ engineers and stakeholders) while improving processing timelines by ~35–40% through better workflow structuring and dependency management.

More recently, I’ve worked closer to AI-driven workflows and automation, using AI tools to streamline execution, improve documentation, and reduce manual effort in delivery processes. I thrive in roles where what gets planned actually gets delivered—reliably, at scale, and with strong alignment across engineering, product, and business.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager, Professional Services

Current

Duck Creek Technologies

Jan 2023 - Present (3 years 3 months)

Led large-scale SaaS implementations for enterprise clients, owning the end-to-end lifecycle from requirements alignment and integrations through deployment and go-live readiness. Drove platform scaling (~10x policy issuance growth) and improved delivery predictability with structured tracking, delivering 15+ releases annually with <2% production issues.

SaaS Implementation AWS Release Management Risk Management Stakeholder Management Go Live Readiness Distributed Systems

Program Manager

InvestingChannel

Jan 2022 - Jan 2023 (1 year)

Managed cross-functional programs for a data-driven SaaS platform supporting financial content and analytics across partners. Led API-based integrations and data workflows, coordinating workstreams and introducing risk/dependency tracking to improve delivery predictability.

Program Management Workflows API Integration Third Party Integrations Dependency Management SaaS Delivery Execution Planning

Project Manager

Capgemini

Jan 2021 - Jan 2022 (1 year)

Managed enterprise programs involving multiple systems and teams, aligning scope, timelines, and priorities across stakeholders. Identified and mitigated delivery risks and strengthened planning and communication to improve execution outcomes.

Enterprise Project Management Risk Mitigation Dependency Management Program Execution

Tech Lead

Morningstar

Jan 2016 - Jan 2017 (1 year)

Led delivery of financial data platform components, partnering with engineering and product on system design and execution. Improved coordination across teams to streamline delivery.

Technical Leadership Financial Platforms System Design Platform Component Delivery engineering collaboration

Associate

JPMorgan

Jan 2012 - Jan 2016 (4 years)

Built and supported systems handling high-volume financial data and transactions in a regulated, performance-critical environment. Delivered multiple releases with strong reliability and accuracy.

Financial Systems Reliability Engineering Regulated Environments

Assistant Systems Engineer

TCS

Supported development of high-availability aviation systems, contributing to reliable system operations. Helped coordinate execution of system components in a mission-critical environment.

Systems Engineering High Availability System Operation technical coordination

Scrum Master

Fireflies.ai

Supported delivery in an AI-driven product environment, facilitating agile practices across distributed teams building AI-powered features. Improved execution visibility and adapted to changing requirements in a fast-evolving product setting.

Agile Delivery Distributed Teams Process Improvement

Senior Consultant

PwC

Delivered enterprise systems consulting using Java and Spring, supporting stakeholders with systems implementation and delivery. Contributed to architecture and execution across enterprise environments.

Enterprise Systems Java Spring Consulting Delivery System Implementation Cross Functional Execution

Team Lead

Accenture

Led insurance platform delivery and improved processing efficiency by ~40% through enhanced execution. Structured delivery work to increase throughput and delivery outcomes.

Insurance Platform Delivery Program Execution Delivery leadership Throughput