Heidi Bell

I am a dynamic and results-driven leader with over twenty-one years of experience in communication, organization, leadership, and customer service. My career has been dedicated to enhancing the customer experience and streamlining operations in fast-paced environments. Currently, I serve as a Member Relations Coordinator II at Health Alliance Medical Plans, where I utilize my strong leadership skills to address high-level inquiries and collaborate with management to resolve complex appeal issues.

Throughout my career, I have developed a proven track record of effectively managing teams and navigating challenges with adaptability and attention to detail. I am recognized for my problem-solving abilities and my commitment to achieving departmental goals. My proficiency in various platforms and systems, including Workday, EPIC, and Salesforce, allows me to efficiently handle high volumes of appeals and claims while maintaining a focus on quality and compliance.

I am passionate about training and onboarding new employees, fostering a collaborative environment, and ensuring that our team meets its objectives. I am eager to bring my expertise to a new organization where I can continue to make a positive impact and contribute to team success.