Open to opportunities

Heather Pendleton

@heatherpendleton

Advertising and community engagement professional combining account management, customer service, and employee relations to drive results.

United States

Message

What I'm looking for

I’m looking for a role where I can own client outcomes and execution—whether through advertising production and account management or community operations—while partnering cross-functionally in a mission-driven, fast-paced environment that values strong communication and measurable results.

I’m an advertising, account management, and employee-relations professional with measurable success delivering campaigns, supporting client objectives, and keeping teams and customers aligned. I’ve managed end-to-end advertising production—from prospecting and lead generation to campaign execution—while ensuring strong communication with creative, operations, and finance partners.

More recently, I’ve led community growth and operations as a Community Manager, developing engagement strategies, running day-to-day coworking operations, and planning events and workshops that strengthen member participation and business growth for 40+ businesses. Earlier in my career, I managed human resources responsibilities including employee coaching, performance counseling, terminations, and union grievances, bringing the same level of empathy and professionalism to every stakeholder relationship.

Experience

Work history, roles, and key accomplishments

Current

Freelance Marketing & Admin

Current

Freelance

Mar 2025 - Present (1 year 3 months)

Develop social media marketing strategies and content guidelines with creative support to align client goals and events. Provide administrative and business-development support including scheduling and client-facing coordination.

Social Media Strategy Creative Support Administrative Scheduling Business Development Support Client Services event support

Community Manager

The Lab Miami / Goldman Lab

Jun 2022 - Feb 2025 (2 years 8 months)

Developed community engagement strategies to drive active participation in events and programs. Managed daily coworking operations for 40+ businesses and planned workshops and networking events to support member growth.

Community Engagement Member Onboarding Event Planning Customer Support Networking Operations Management Workshop Coordination

Account Executive

Clear Channel Outdoor

Oct 2019 - Sep 2020 (11 months)

Built client relationships to identify advertising needs and create customized outdoor and digital solutions aligned to marketing objectives. Managed the full sales cycle through a global pandemic, delivering $100K+ in billings, and coordinated cross-functional delivery to ensure timely campaign execution and strong customer service.

Account Management Outside Sales Lead Generation Marketing Campaign Execution Outdoor Advertising Digital Advertising Cross functional Coordination

Advertising Coordinator

Outdoor Solutions

Aug 2013 - Jan 2019 (5 years 5 months)

Managed production for national and local out-of-home advertising campaigns, supporting a $15M annual book of business. Researched installation methods and directed vendors on large wallscape projects while maintaining strong client and vendor relationships for clear communications and customer service.

Out of Home Advertising Vendor Management Installation Research Project Coordination Client Communication Signage Strategy Wallscape Project Direction

Human Resources Manager

Central Michel Richard / Caesars Palace

Jan 2012 - Apr 2012 (3 months)

Handled employee relations including performance counseling, terminations, and union grievances. Developed coaching and training processes and managed pre-employment and new-hire paperwork, including background checks and drug screenings.

Employee Relations Performance Coaching Terminations Coaching And Training HR Documentation Background Checks Drug Screening

Human Resources Representative

The Light Group

Nov 2009 - Nov 2011 (2 years)

Recruited and staffed 15 restaurants, lounges, and nightclubs while managing day-to-day employee relations. Provided hiring status updates to management for 1,200+ employees and coordinated hiring events and hiring logistics.

Staffing Employee Relations Management Reporting HR Operations Candidate Screening Hospitality Recruiting