HC T
@hct1
Finance and travel operations professional turning complex bookings into accurate financial processes and great customer outcomes.
SingaporeWhat I'm looking for
I build reliable customer and operations outcomes from the inside out, starting as a “Travel Consultant” and progressing to “Operations Assistant Manager” within the TMC industry. I handled “customers’ enquiries,” coordinated itineraries, managed reservations, and resolved complaints by listening carefully and providing effective solutions.
I transitioned into finance while keeping my process mindset sharp—serving as a “Finance Executive” at Duke-NUS Medical School. I “Managed the Accounts Payable (AP) and Accounts Receivable (AR) processes,” prepared and maintained accurate financial records, and processed staff claims via the “Concur system.”
I’m detail-oriented, comfortable working under pressure, and motivated by continuous improvement. I’ve developed structured planning tools like a “Work Breakdown Structure (WBS),” executed “internal journal postings,” submitted “grant claims,” and ensured “withholding tax submissions” are completed compliantly and on time.
Experience
Work history, roles, and key accomplishments
Finance Executive
Duke-NUS Medical School
Jul 2021 - Present (5 years 3 months)
Supported finance and grant administration by managing Accounts Payable and Accounts Receivable and processing staff claims. Prepared journal postings, submitted grant and withholding tax claims, and developed WBS for research project organization.
Operations Assistant Manager
Corporate Travel Services Pte Ltd
Jul 2012 - Apr 2021 (8 years 9 months)
Provided corporate clients with travel advice, airfare options, and travel planning support. Managed seaman travel arrangements and visa applications, mentored junior team members, and resolved customer complaints.
Inbound Operation Assistant Manager
Lex Travel Pte Ltd
May 2009 - Mar 2012 (2 years 10 months)
Managed inbound travel operations by handling inquiries from overseas agents via phone and internet and coordinating itineraries and quotations. Coordinated with tour guides, accommodations, transportation, and attractions to deliver seamless travel experiences.
Tour Consultant
WTS Travel & Tours Pte Ltd
Sep 2008 - Dec 2008 (3 months)
Provided customer support as a tour consultant by handling enquiries through calls and walk-ins. Used a booking system to arrange air tickets and accommodation reservations, and completed admin documentation and miscellaneous work.
Tour Consultant
Commonwealth Travel Service Fair Corporation Pte Ltd
Feb 2008 - Mar 2008 (1 month)
Handled customer enquiries and provided customer service as a tour consultant at Commonwealth Travel Service Fair. Performed manual bookings for transportation and made overseas accommodation reservations.
Banquet Waitress
Sentosa Golf Club
Jan 2008 - Jan 2008 (0 months)
Worked as a banquet waitress, handling customer enquiries and requirements and supporting setup for international buffets and Chinese banquets.
Promoter
Worldcard Pte Ltd
Sep 2007 - Sep 2007 (0 months)
Promoted Worldcard to the public as a promoter at NATAS Fair 2007. Supported marketing and advertising activities for the event.
Waitress
Long Beach Restaurant
Dec 2007 - Present (18 years 10 months)
Provided customer service as a part-time waitress and helped set up for Chinese banquet events.
Education
Degrees, certifications, and relevant coursework
RMIT University (SIM Campus)
Bachelor's Degree in Accountancy, Accountancy
2016 - 2019
Earned a Bachelor's Degree in Accountancy at RMIT University (SIM Campus) from 2016 to 2019.
Tourism Academy @ Sentosa and Tourism Business
Diploma in Hospitality, Hospitality
2007 - 2009
Completed a Diploma in Hospitality at Tourism Academy @ Sentosa and Tourism Business (in corroboration with Temasek Polytechnic) from 2007 to 2009.
Pay Fong High School
UEC (A-level), UEC (A-level)
2001 - 2006
Studied UEC (A-level) at Pay Fong High School from 2001 to 2006.
Ping Ming Primary School
UPSR (equivalent to PSLE), Primary Education
1995 - 2000
Completed UPSR (equivalent to PSLE) at Ping Ming Primary School from 1995 to 2000.
Tech stack
Software and tools used professionally
Availability
Location
SingaporeAuthorized to work in
Job categories
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