H B
@hb02
I streamline medical documentation and patient billing workflows with accuracy and empathy.
CanadaWhat I'm looking for
I'm supporting patients at IKS Health by handling 50+ billing and account inquiries each day, exceeding KPIs and maintaining a 95% satisfaction score. I resolve complex issues, de-escalate high-tension situations, and coordinate with technical, sales, logistics, and billing teams.
Previously at AQuity Solutions, I worked with University of Michigan specialty physicians to document patient encounters accurately in EMR systems. I recorded histories, examinations, diagnostic tests, laboratory results, imaging studies, and treatment plans while protecting confidential information under HIPAA guidelines.
My clinical documentation work has covered rheumatology, urology, otolaryngology, pediatrics, emergency medicine, and cardiology. I also bring client-facing sales experience from Norsteel Buildings, where I prepared proposals and guided clients through building projects from lead management to delivery.
I'm completing an Honours Bachelor of Science in Life Sciences at York University and bring strong medical terminology, communication, organization, and workflow-management skills.
Experience
Work history, roles, and key accomplishments
Medical Billing, Patient Account Representative
IKS Health
Jun 2025 - Present (1 year 2 months)
Delivered high-quality support handling 50+ inquiries daily while consistently exceeding KPIs and maintaining a 95% satisfaction score. Recognized as a top-performing representative for resolving complex issues and collaborating with technical, sales, logistics, and billing teams.
Sales, Building Consultant
Norsteel Buildings
Nov 2024 - Feb 2025 (3 months)
Assessed client needs and recommended pre-engineered steel building solutions while preparing accurate proposals, quotes, and specifications. Guided clients through the full project lifecycle, managing leads in CRM and coordinating with engineering, manufacturing, and construction teams.
Medical Scribe, University of Michigan
AQuity Solutions
May 2022 - Sep 2024 (2 years 4 months)
Teamed with specialty physicians to transcribe patient-physician encounters and used EMR systems to document medical histories, physical exams, and treatment plans. Coordinated with healthcare providers to ensure accurate documentation while maintaining confidentiality per HIPAA guidelines.
Education
Degrees, certifications, and relevant coursework
York University
Honours Bachelor of Science, Life Sciences
Pursuing an Honours Bachelor of Science in Life Sciences with a specialization in Biology at Bethune College.
University of Pittsburgh
Certification, Clinical Terminology
Completed a certification in Clinical Terminology for International & U.S. Students, covering medical terminology and documentation requirements.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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