hayden bailey

Provide patient support via phone and email, handling inquiries related to healthcare services and billing. Resolve complaints, process payments and explain payment plans, and maintain HIPAA-compliant confidentiality while troubleshooting basic technical issues for virtual consultations or online portals.

Supported patients by addressing phone and email inquiries about healthcare services, billing, and healthcare savings accounts. Resolved issues with appropriate escalation, processed payments and explained payment plans/financial assistance, performed follow-up calls, and followed HIPAA privacy and security requirements.

Delivered Tier 3 technical support for complex Apple hardware, software, and services, including iOS and iPadOS. Managed high-priority cases with thorough documentation, communicated solutions clearly, trained new advisors, and followed Apple security and privacy protocols.

Completed delivery routes as needed using delivery logistics practices to ensure timely order fulfillment. Handled customer orders and maintained accuracy during delivery.

Delivered customer orders by managing pickup and drop-off timing while following delivery procedures. Provided customer service through delivery interactions and ensured delivery accuracy.

Drove deliveries while ensuring timely and accurate pickup and drop-off of customer orders. Followed established delivery practices to support reliable service.

Supervised daily operations and supported staff management responsibilities. Managed delivery and organization workflows to keep tasks coordinated and on schedule.

Handled cashier and food service responsibilities while providing customer service in a fast-paced environment. Supported daily operations focused on accuracy, organization, and timely service.

Grade: 3.8 GPA

Activities and societies: Recipient of a scholarship.

Earned an A.S. in General Studies from Valencia State College. Recipient of a scholarship.