At Amazon, I launched global QuickSight dashboards and automated an enterprise performance scorecard covering six Quality & Escalation KPIs. The AWS Lambda and Amazon S3 workflows reduced manual scorecard preparation by about 70% and ad-hoc ticket requests by about 30%.
I also developed SQL-based contact recommendations for quality audits, improving audit selection accuracy by 30%. Across Customer Service Data Analytics, Quality & Escalations, and Service Delivery, I’ve worked on operational reporting, root cause analysis, and analytics for customer service and logistics.

