hatem arabe
@hatemarabe
Network Support Engineer at Ural Information Technology installing network infrastructure and enterprise systems, with reliability improved by 25%.
JordanWhat I'm looking for
At Ural Information Technology, I install and configure network infrastructure and enterprise systems. This work improved system reliability by 25%, and I led ERP and POS implementation and client training from initiation to delivery.
At Minerets, I implemented enterprise applications on Windows Server, SQL Server, and IIS, and configured Site-to-Site and Remote Access VPNs. I also diagnosed infrastructure, application, and network issues and worked with developers and vendors to resolve production incidents.
At Kaizen Digital Services, I configured VLANs, Cisco routers and switches, and Sophos firewall policies as an IT Support Intern. I’m looking to grow into a dedicated network operations and field-support role.
Experience
Work history, roles, and key accomplishments
Technical Support & Sales
Ural Information Technology
Jul 2026 - Present (2 months)
Installed and configured network infrastructure and enterprise systems, improving system reliability by 25%. Led implementation and client training for ERP and POS systems, and managed PostgreSQL and SQLite databases.
Technical Support & Implementation Engineer
Minerets
Nov 2025 - Jul 2026 (8 months)
Implemented enterprise applications on Windows Server, SQL Server, and IIS, increasing system efficiency by 20%. Configured and maintained Site-to-Site and Remote Access VPNs, and resolved infrastructure and network issues.
IT Support Intern
Kaizen Digital Services
Sep 2025 - Oct 2025 (1 month)
Configured VLANs, Cisco routers/switches, and Sophos firewall policies, boosting network efficiency by 20%. Supported 20+ end users weekly and maintained backup solutions and RAID configurations.
IT Intern
Kaizen Digital Services
Jun 2024 - Sep 2024 (3 months)
Delivered first-line IT support, resolving 90% of tickets on first contact. Assisted in network deployment and infrastructure maintenance, improving stability by 20%.
Education
Degrees, certifications, and relevant coursework
Al Hussein Bin Talal University
Bachelor of Science, Computer Engineering
2020 - 2025
Pursued a Bachelor of Science in Computer Engineering, focusing on computer systems and network fundamentals.
Cisco Academy, University of Jordan
CCNA (Cisco Certified Network Associate), Networking
Completed CCNA training program; certification exam not yet taken.
Pioneers Academy
Microsoft Azure Fundamentals (AZ-900), Cloud Computing
Completed Microsoft Azure Fundamentals (AZ-900) training program; certification exam not yet taken.
Tuned Applications
Oracle Developer Training, Database Development
Completed Oracle Developer Training program.
Tech stack
Software and tools used professionally
Availability
Location
JordanAuthorized to work in
Salary expectations
Social media
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