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Hassan Muhammad

@hassanmuhammad

IT Delivery Manager at Iqratec Pvt Ltd, delivering ManageEngine solutions from client requirements through deployment and support.

Pakistan

Message

What I'm looking for

I'm open to remote, hybrid, or on-site roles and international relocation.

At Iqratec Pvt Ltd, I manage the full delivery lifecycle for ManageEngine solutions, from requirements analysis and demonstrations to deployment, integration, training, and post-implementation support. I translate business and compliance needs into working solutions and support client engagements across regions.

At KIDAN, I delivered technical consultation and implementation support for Endpoint Central, ServiceDesk Plus, and OpManager across Swiss and European clients. I also created training materials to help clients adopt the products.

Earlier, at International Office Products Pvt Ltd., I led technical support operations and maintained SLA compliance across a diverse client portfolio. I also designed and developed the Summit Goods Inventory System using Oracle Database and Forms/Reports.

Experience

Work history, roles, and key accomplishments

Current

IT Delivery Manager

Current

Iqratec Pvt Ltd

Sep 2026 - Present (1 month)

Leading the full solution lifecycle for ManageEngine products, including requirement analysis, demonstrations, deployment, and support. Mentoring support teams and maintaining SLA-driven service delivery.

ManageEngine ManageEngine (Zoho) ServiceDesk Plus Endpoint Central OpManager ADAudit Plus AD Manager Plus ManageEngine EventLog Analyzer ManageEngine Firewall Analyzer Active Directory Windows Linux VMWare Fortinet Microsoft 365 Azure

Technical Consultant

KIDAN

Jan 2025 - Aug 2026 (1 year 7 months)

Delivered technical consultation and implementation support for ManageEngine products across a Swiss/European client base. Led end-to-end client engagements and developed training materials.

ManageEngine Endpoint Central ManageEngine (Zoho) ServiceDesk Plus OpManager Requirements Gathering Product Demonstrations Proof of Concept Troubleshooting Performance Optimization Customer Support Training

System Support Manager

International Office Products Pvt Ltd.

Jan 2020 - Dec 2024 (4 years 11 months)

Led technical support operations for a diverse client portfolio, specializing in ManageEngine ITSM/ITOM, Fortinet security, and endpoint protection. Built and mentored support teams and ensured SLA compliance.

ManageEngine Fortinet Endpoint Protection SLA Management Team Mentoring Technical Support Acronis Cloud Arcserve Windows Server Linux

Data Analyst

Advance Telecom Pvt Ltd.

Aug 2017 - Jan 2019 (1 year 5 months)

Analyzed inventory and sales data to develop go-to-market strategies. Built management reporting packages and KPIs for senior leadership.

Data Analysis Inventory Analysis Sales Analysis KPI Reporting Demand Forecasting Product Performance Analysis Sales Tracking

Network & System Administrator

Innovative Channels (Pvt) Ltd.

Jul 2013 - Aug 2017 (4 years 1 month)

Administered Oracle ERP, Windows/Linux servers, and VMware environments. Managed Oracle Database and E-Business Suite, including installation, cloning, and patching.

Oracle ERP Oracle Database Oracle E Business Suite Windows Server Linux VMware ESXi VCenter Dell PowerEdge IBM HP Proliant LAN WAN Backup PABX

Project Coordinator

M.n.Z Computing International Pvt Ltd.

Jun 2012 - May 2013 (11 months)

Designed IT and telecommunications projects and coordinated delivery with senior management. Supported servers, workstations, and peripherals.

Project Coordination IT Projects Telecommunications server support Workstation Support Printer Support

System Support Engineer

SPCTEK Pvt. Ltd.

Mar 2013 - Apr 2013 (1 month)

Analyzed Asset Recovery and Supply Chain Management System modules, including RMA, Dropship, PO, and SO. Documented workflows and delivered knowledge-transfer sessions.

Asset Recovery Supply Chain Management RMA Dropshipping Workflow Documentation Knowledge transfer

IT Hardware Support Engineer

TAG Consulting Pvt Ltd.

Oct 2011 - May 2012 (7 months)

Managed Saudi Pak Insurance IT infrastructure while deputed by TAG Consulting. Installed Oracle GIS and administered VMware ESXi/vSphere environments.