Muhammad Fahad
@muhammadfahad1
Solution-oriented IT & Technical Support Manager with 17 years’ experience.
PakistanWhat I'm looking for
I am a solution-oriented IT & Technical Support Manager with 17 years of progressive experience in designing cutting-edge technology systems across various sectors, including financial services, manufacturing, and education. My expertise lies in identifying technology gaps and implementing innovative systems that enhance productivity and efficiency for clients.
Throughout my career at Texitech, I have successfully led teams in the installation, implementation, and maintenance of hardware and software solutions. My role involves managing complex IT infrastructures, including Windows Domain Administration, Azure Virtual Machines, and various server configurations. I take pride in developing internal IT procedures and disaster recovery plans that ensure seamless operations and support for our clients.
My commitment to excellence is reflected in my ability to mentor and develop technical support teams across multiple locations. I am passionate about leveraging technology to drive business success and am always eager to embrace new challenges that allow me to grow and contribute to my organization.
Experience
Work history, roles, and key accomplishments
Manager IT & Technical Support
Texitech
Oct 2010 - Present (14 years 8 months)
Solution-oriented IT & Technical Support Manager with 17 years of experience in designing technology systems for various sectors. Responsible for leading a team in hardware support, managing server infrastructure, and implementing innovative IT solutions to enhance productivity.
Asst. Manager IT & Technical Support
Texitech
Aug 2008 - Oct 2010 (2 years 2 months)
Assisted in managing IT and technical support operations, troubleshooting servers and storage systems, and installing various server operating systems. Developed expertise in virtual desktop environments and email server management.
Technical Support
Texitech
Aug 2006 - Aug 2008 (1 year 11 months)
Provided technical support by installing and configuring software and hardware, troubleshooting various devices, and ensuring customer satisfaction in banks and educational institutions.
Education
Degrees, certifications, and relevant coursework
MUMohammad Ali Jinnah University
Master of Science, Computer Science
2017 - 2019
Completed a Master of Science in Computer Science, focusing on advanced computing concepts, software development, and system architecture.
MUMohammad Ali Jinnah University
Bachelor of Science, Software Engineering
2012 - 2016
Earned a Bachelor of Science in Software Engineering, covering software development methodologies, programming languages, and project management.
D.J Sindh Govt. Science College
Intermediate, Science
2000 - 2002
Completed Intermediate in Science Pre-Engineering, which included subjects such as Physics, Chemistry, and Mathematics.
Programmer School
Matriculation, Science
2000 - 2000
Grade: 1 Division
Achieved Matriculation in Science with a focus on foundational subjects in science and mathematics.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
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