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hasibul alam santo

@hasibulalamsanto

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System Supervisor at Booktionary.com overseeing IT infrastructure operations and diagnosing system bottlenecks.

Bangladesh

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At Booktionary.com, I oversee daily IT infrastructure operations and monitor system stability. I diagnose system bottlenecks, deploy technical fixes, and work with development teams on digital workflows and system logs.

Previously, I managed administrative and IT resource allocation at M. M. Safety & Security LTD and handled tier-1 system application inquiries at Remote Kitchen. My work has included infrastructure monitoring, server maintenance, troubleshooting, and technical documentation.

Experience

Work history, roles, and key accomplishments

Current

System Supervisor

Current

Booktionary.com

Jan 2025 - Present (1 year 9 months)

Oversee daily IT infrastructure operations, ensuring high availability and system stability. Diagnose system bottlenecks, collaborate with development teams, and maintain technical documentation.

IT Infrastructure System Monitoring Troubleshooting Technical Documentation Cross Functional Collaboration

Customer Relationship Officer

Remote Kitchen

Aug 2023 - Feb 2024 (6 months)

Served as tier-1 support for system application inquiries, resolving software and ordering issues in a high-volume food delivery environment. Gathered user feedback and reported bugs to engineering.

Customer Support Troubleshooting Feedback Analysis Bug Reporting

Manager & Admin

M. M. Safety & Security LTD

Jul 2022 - Feb 2023 (7 months)

Managed administrative and IT resource allocation to support automated office operations. Oversaw record-keeping, communication equipment, and procurement schedules, and prepared performance reports.

Administration IT Resource Management Record keeping Procurement Reporting