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Harsh Shah

@harshshah7

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Senior product leader driving AI-enabled digital transformation and scalable platform growth.

Canada

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What I'm looking for

I seek a senior product role where I can lead AI-enabled platform modernization, partner cross-functionally, and drive measurable revenue and customer experience gains.

I am a mechanical engineer turned product leader who builds and scales digital platforms across insurance, aerospace, and technology industries.

Over seven years I have led multi-million-dollar transformations, secured corporate and external funding, and launched products that serve millions of customers globally, including driving $20M in sales growth and serving Canadians across the country by improving their insurance purchasing experience

My recent work focuses on modernizing legacy systems and integrating AI-driven automation to improve efficiency, scalability, and customer experience—achieving over 85% straight-through processing and measurable NPS improvements.

I partner tightly with engineering, design, CX, operations, compliance, and finance to align technology investments with clear business outcomes, and I lead cross-functional teams to deliver value iteratively while reducing operational friction.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Owner

Current

Manulife

Mar 2025 - Present (10 months)

Leading modernization of Manulife's mortgage creditor insurance platform, implementing AI document processing to raise straight-through processing from ~40% to over 85% and driving platform changes aimed at 50% sales growth and +10 rNPS points.

Product Strategy Stakeholder Management Agile Delivery Systems Architecture Process Automation

Senior Technical Product Consultant

Manulife

Jun 2023 - Mar 2025 (1 year 9 months)

Led new individual insurance product initiatives and continuous improvement across value streams, contributing to launches and evolution of 10+ products supporting over 1M Canadian lives and securing product-market fit.

Product Management Technical Consulting Cross Functional Collaboration Requirements Definition Roadmapping

Portfolio Product Manager

Bombardier

Feb 2022 - Jun 2023 (1 year 4 months)

Led e-commerce platform strategy for global aviation parts, driving $20M sales in two quarters, securing $3M ScaleAI funding for AI recommendations, and launching an internal API that increased revenue and enabled a connected aircraft ecosystem.

API Strategy Monetization Product Roadmap AI ML Business Case Stakeholder Pitching Revenue Growth

Digital Product Manager

Bombardier

Sep 2021 - Feb 2022 (5 months)

Launched Bombardier's first native mobile app (MyServiceVisit) achieving 80% adoption within six months and delivered a 17% YoY revenue increase while reducing costs by 10% through strategic partnerships and global expansion planning.

Mobile GTM Strategy User Research Prototyping Analytics Partnerships

Agile Business Analyst

Bombardier

May 2021 - Sep 2021 (4 months)

Improved checkout efficiency by 10% and customer satisfaction by 15% by building custom analytics dashboards and implementing KPIs across Google Analytics platforms.

Agile Business Analysis KPIs Google Analytics Dashboarding Process Improvement

Digital Innovations Intern

Bombardier

Jan 2021 - May 2021 (4 months)

Contributed to digital innovation initiatives through product research, analysis, and cross-functional collaboration to support product development efforts.

Product Research Competitive Analysis Cross Functional Collaboration Prototyping Documentation