Harshit Lunaaai

Managed customer support via emails, calls, and chat for Amazon Games and Amazon Digital Services. Resolved technical and gaming-related queries, ensuring high customer satisfaction while maintaining compliance with Amazon’s customer service and data privacy policies.

Led end-to-end recruitment across IT and Non-IT domains for US markets. Developed hiring strategies, job descriptions, and recruitment policies to optimize talent acquisition, while managing HR grievance handling and on-floor employee support.

Partnered with hiring managers to identify staffing needs and source candidates accordingly. Conducted resume screening, phone interviews, and background verification while coordinating interviews and onboarding for successful candidates.

Managed full-cycle US recruitment across multiple industries. Conducted candidate outreach, assessments, and job offer negotiations while maintaining compliance with US labor laws and employment best practices.

Handled employee onboarding, training, and exit formalities. Conducted HR grievance handling and employee engagement activities to enhance workplace satisfaction.

Screened candidate profiles on Naukri, LinkedIn, and Monster Jobs. Shortlisted candidates for client interviews and corporate hiring, contributing to effective recruitment processes.

Managed customer communication, order processing, and social media updates, ensuring efficient back-office operations and customer satisfaction.

B.Sc. in Hospitality & Hotel Management.

Completed Higher Secondary School education.

Completed High School education.