At Gracenote – A Nielsen Company, I drive priorities for the Content Operations workflow, optimizing the end-to-end content metadata pipeline across ingestion, mapping, enrichment, and delivery.
I built an auto-match platform that maps source metadata to Program records in the Gracenote system, reaching 70% accuracy. I also built an asset-prioritization algorithm focused on client SLAs, program air dates, and editor availability.
At PayPal, I developed a conversational Collections Voice Agent, defining its tools, LLM behavior, and guardrails. I also launched a personalized Collections flow on the chatbot, scaling adoption to 70% with customer satisfaction above 50%.
Earlier, I led product work at YourStory Media, HighRadius, and ADP, including the YS Events page and improvements to client status management that cut processing time from 3 minutes to 20 seconds.
