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denny paul

@dennypaul

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Hosting and WordPress SME at Elementor resolving complex escalations and improving support operations.

India

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At Elementor, I diagnose complex WordPress, hosting infrastructure, and API issues as the highest technical escalation tier for support engineers. I also work with Product and Development teams on bug reports and feature enhancements.

In my earlier Tier 2 Customer Experience Engineer role at Elementor, I supported customers and agency clients with Elementor and Elementor Pro content design. I handled more than 5,000 complex customer inquiries while maintaining a customer satisfaction score of 97%+.

As an independent consultant, I developed and maintained Core PHP applications and deployed custom Laravel architectures. My work included maintaining the ERP platform used by MRF Retreading Company and creating a Laravel workflow application for professional service providers.

Earlier, I supported enterprise SaaS products and administered server, operating system, and network environments at Qubedynamics Technology Solutions Private Limited, Valuepoint Systems Private Limited, and ABC Apparels Private Limited.

Experience

Work history, roles, and key accomplishments

Current

Subject Matter Expert (SME) - Hosting & WordPress Support

Current

Elementor

Feb 2025 - Present (1 year 8 months)

Act as the highest technical escalation tier for Tier 1 and Tier 2 support engineers, diagnosing and resolving intricate WordPress, hosting infrastructure, and API issues. Lead Elementor Pro architecture troubleshooting and mentor junior engineering staff.

WordPress Elementor Elementor Pro Postman WordPress WP CLI Git Nginx Apache LiteSpeed Cloudflare Kinsta WP Engine API Debugging Root Cause Analysis Technical Documentation Mentorship

Tier 2 Customer Experience Engineer

Elementor

Apr 2019 - Feb 2025 (5 years 10 months)

Delivered advanced technical support across 5,000+ complex customer inquiries, maintaining a 97%+ customer satisfaction score. Specialized in Elementor and Elementor Pro content design and troubleshooting advanced WordPress failures.

WordPress Elementor Elementor Pro Customer Support Troubleshooting Database Optimization APIs DNS SSL Cloudflare Enterprise Consulting

Technical Support Analyst

Qubedynamics Technology Solutions Private Limited

Oct 2017 - Jul 2018 (9 months)

Configured, hardened, and administered heterogeneous enterprise operating systems including Windows, Linux, and MacOS. Diagnosed and resolved complex enterprise networking issues and provided end-to-end support for SaaS products.

Windows Linux MacOS VPN Firewalls Networking SaaS Support Technical Documentation

System Expert - IT

Valuepoint Systems Private Limited

Mar 2015 - Oct 2017 (2 years 7 months)

Administered end-to-end physical infrastructure, server environments, and enterprise networks. Monitored and secured corporate LAN, WAN, and VPN pipelines while tuning firewall policies. Served as Technical SPOC for the Ministry of Corporate Affairs.

LAN WAN VPN Firewalls Server Administration Network Security IT Infrastructure Technical Support

System Administrator

ABC Apparels Private Limited

Feb 2013 - Feb 2015 (2 years)

Maintained corporate internet connectivity, managed ISP failover, and resolved LAN communication failures. Configured and troubleshot network routing hardware and firewall appliances, and provided remote administration of production servers.

Network Administration VPN Firewalls Server Administration Technical Support Documentation Troubleshooting

Freelance Developer & VMware Specialist

Independent Consultant

Developed and maintained Core PHP and Laravel applications, including an ERP platform for MRF Retreading Company. Architected and administered virtual machine clusters and servers across various operating systems.