Harmeet kaur
@harmeetkaur
I improve global supply chain operations through SAP, Lean Six Sigma, and data.
IndiaWhat I'm looking for
At Amazon Development Centre, India, I led 30–55 associates supporting seller and vendor operations, improving case-handling quality, response effectiveness, and service delivery in a high-volume virtual environment. I partnered with OPEX, WFM, and program teams on process optimisation, capacity planning, quality audits, AI-enabled improvements, and Kaizen initiatives.
Previously at Accenture supporting Philips Healthcare supply chain operations, I managed procurement, order management, reverse logistics, delivery coordination, and escalations across APAC, North America, Europe, and the Middle East. I've reduced NRR from 45% to 28%, shrinkage from approximately 11% to 6.5%, and improved vendor interaction quality from 90% to 95% using root-cause analysis, SOP redesign, Lean principles, SAP MM and SD, and data-driven operational controls.
Experience
Work history, roles, and key accomplishments
Led a team of 30-55 associates in high-volume virtual operations, managing seller/vendor lifecycle and ensuring SLA adherence. Drove process improvements and collaborated with cross-functional teams to enhance vendor experience.
Managed end-to-end supply chain operations including procurement, order management, and reverse logistics across global regions. Led a team of 15-20 members, handled escalations, and drove continuous improvement initiatives.
Education
Degrees, certifications, and relevant coursework
Maharshi Dayanand University
Master of Business Administration, Human Resources
Pursued a Master of Business Administration with a focus on Human Resources.
Indira Gandhi National Open University
Bachelor of Computer Applications, Computer Applications
Completed a Bachelor of Computer Applications.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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