Harlie Dailey

Prepared bulk non-sterile compounds per computerized batch procedures and GMP standards, following strict organization, cleanliness, and SOP compliance. Handled hazardous and non-hazardous ingredients, operated specialized compounding equipment, and ensured product quality and accuracy for patient safety.

Trained and onboarded new team members on operational procedures and POS systems, managing opening procedures and daily operations in a fast-paced customer service environment. Coordinated catering orders and events, assisted customers with orders and custom cake requests, and evaluated staff performance to improve efficiency and customer satisfaction.

Prepared non-sterile compounds including capsules, suspensions, creams, troches, and chewable tablets, calculating formulas and measuring active/inactive ingredients with precision. Managed labeling, packaging, and stock inventory while maintaining pharmacy safety and operational compliance.

Processed prescriptions from physician and veterinary offices, and prepared, packaged, and shipped medication orders. Assisted with non-sterile compounding and batch logging while providing direct customer support and patient communication and monitoring inventory/shipments.

Managed front-of-house operations and customer experience, balancing cash receipts and preparing deposits while resolving customer concerns to maintain service quality. Monitored inventory levels and reported shortages to management.

Completed a Pharmacy Technician Program from January 2022 to October 2022.

Earned a High School Diploma from September 2011 to May 2012.