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hari prasad naik

@hariprasadnaik

Process Developer at Genpact India Private Limited who optimized content workflows for machine learning models and improved review cycles.

India

Message

At Genpact India Private Limited, I managed client escalations and content moderation queues, investigating root causes and resolving issues while maintaining turnaround time. I also deployed policies to reduce operational errors.

I optimized workflows by preparing content for machine learning models, helping accelerate review cycles and improve team productivity. I coached new team members and facilitated client-team sessions to identify process-enhancing tools.

Experience

Work history, roles, and key accomplishments

Process Developer (Community Operations)

Genpact India Private Limited

Mar 2016 - Aug 2025 (9 years 5 months)

Managed client escalations and content moderation queues, conducted root-cause investigations, and optimized workflows for machine learning integration. Coached team members and facilitated training sessions to drive productivity and performance.

Machine Learning Integration Process Optimization Workflow Automation Content Moderation Escalation Management Team Mentorship Training Stakeholder Alignment

GIS Analyst

Randstad Technologies Limited

Apr 2012 - Feb 2016 (3 years 10 months)

Optimized global mapping data to enhance navigation accuracy and system stability. Coached new hires on standard operating procedures and conducted performance audits to ensure quality compliance.

GIS Data Optimization Quality Assurance Team Coaching Performance Audits SOPs