I oversee Fidelity’s issue management program end to end, making sure incidents and errors are documented in the GRC tool and reviewed daily for accuracy. I regularly report incidents, financial exposures, and escalation timing to executive leaders and keep firmwide trainings up to date so teams stay aligned with policies and procedures.
I also conduct quality reviews of business partners’ processes, investigate reported errors with an Error Working Group, and help improve future error corrections through updated methodologies and best practices. Alongside that, I’ve supported asset management compliance by advising on beneficial ownership reporting and other filing requirements, conducting legal research, and working with external partners on global reporting needs.
