At TaskUs, I reviewed chat, call, and email interactions against quality standards and documented my findings in audit-ready reports. I also led calibration sessions to align processes with updated compliance requirements.
As an iGaming Customer Service Representative at Betarco, I verified player identities through KYC procedures and escalated complex cases. I collaborated with Payments, Fraud Prevention, and Customer Support teams to resolve player concerns.
In appointment-setting roles at American Income Life Insurance Company (AIL) and Advance Dental Partners, I booked appointments and verified schedules and insurance benefit information. My BPO experience also includes customer support in healthcare, insurance, and e-commerce.
