Open to opportunities

Hannah Aude

@hannahaude

Message

I process healthcare authorizations and train customer-focused call center professionals.

Philippines

Message

What I'm looking for

I'm looking for opportunities where I can support healthcare authorization workflows, patient and provider communication, and team training while applying my experience in insurance verification, prior authorizations, and customer service.

I've supported patients, providers, pharmacies, and insurers through prior authorizations, appeals, prescription refills, and healthcare inquiries at Allergy Asthma & Sleep Center and Optum Global Solutions.

At Optum Global Solutions, I handled high-volume healthcare calls, benefits verification, coverage inquiries, and authorization intake before becoming a Lead Pharmacy Technician for prior authorization. I also served as a Process Trainer and Subject Matter Expert, guiding complex cases, applying insurance guidelines, and onboarding team members.

I currently provide part-time call center training at Saint Homobonus Academy Inc., coaching aspiring agents in communication, call handling, mock calls, and interview preparation.

Experience

Work history, roles, and key accomplishments

Part-Time Trainer

Saint Homobonus Academy Inc.

Jul 2026 - Jul 2026 (0 months)

Conducted part-time training for aspiring call center professionals, focusing on customer service, communication, and call handling skills. Managed a class of 11 trainees, with 2 successfully hired by Concentrix.

Training Coaching Communication Skills Call Handling Interview Preparation Customer Service