Hania Flores

Assisted in designing, testing, and maintaining AI-powered tools for web data extraction and process automation. Collaborated with a remote team to troubleshoot and improve data collection workflows, ensuring accuracy and data quality standards.

Utilized Salesforce to streamline document tracking and labeling with efficiency and accuracy. Implemented proactive strategies and practices, resulting in an impressive 150% increase in sales and displaying a commitment to target achievement.

Provided customer support via calls and emails, resolving 15-20 cases daily, including cancellations and payment inquiries. Coordinated with users and guides to resolve declined and unresponsive bookings, ensuring timely tour confirmations.

• Assisted in designing, testing, and maintaining AI-powered tools for web data extraction and process automation.
• Collaborated with a remote team to troubleshoot and improve data collection workflows, ensuring accuracy and data quality standards.
• Conducted data validation via phone calls and maintained detailed documentation of work progress and issue reports.
• Adapted to evolving processes

• Acted as a dedicated support agent, efficiently managing inquiries related to courses, registration, advising, technical issues, and more to ensure a seamless academic experience.
• Leveraged platforms including Canvas, Microsoft Power App Environment, WhatsApp, Gmail, and Zoom to optimize productivity and enhance support delivery.
• Recognized for proficiency in the Knowledge Base, resulting in

• Developed software to solve meaningful problems in a variety of domains.
• Systematically evaluated the pros and cons of alternative solutions.
• Prepared and executed software test plans.
• Became a self-reliant learner.
• Demonstrated effective skills related to getting a job as a software developer.
• Demonstrated the traits of an effective team member.

• Used code to solve problems.
• Demonstrated the design and creation of relational databases.
• Developed and debugged HTML, CSS, and JavaScript programs that use medium-complexity web technologies.
• Developed backend functionality for web applications.
• Developed, documented, and deployed web services.
• Developed full-stack web applications.

• Write programs to accomplish meaningful tasks in a variety of domains.
• Design websites that are visually appealing and effective.
• Develop dynamic webpages that follow standards and best practices.
• Learn and apply new technology and techniques in future programming.

Learned life skills, English, algebra and personal finance.

Learned the basics of artificial intelligence and deep learning.