Hanh Dang

Managed a high-volume caseload of 50-80 personal injury cases, coordinated deadlines, documentation, and case status. Analyzed legal, medical, insurance, and financial documentation to identify discrepancies and required next steps.

Managed daily business operations, administrative workflows, customer communications, records, payments, and inventory. Reviewed records and correspondence, identified missing information, and coordinated follow-up to keep processes moving.

Researched insurance plans and evaluated options based on client needs; prepared policies and maintained accurate records. Resolved customer inquiries and coordinated with mortgage companies to complete policy requirements.

Directed strategy toward profitable business growth and operations; provided leadership and training for new agents. Stayed current on industry trends and financial/insurance products to support business decisions.

Consulted with prospective clients, researched solutions, presented recommendations, and managed follow-up across multiple concurrent opportunities. Used marketing strategies to expand the portfolio of policyholders and strengthen client relationships.

Master of Business Administration (MBA) from Troy University, Alabama, from July 2011 to July 2013.