Hamza Muhammad

Sold smartphones and accessories and guided customers through EasyBuy installment plans. Achieved sales targets, maintained stock visibility, recorded transactions, and handled customer complaints.

Planned, managed, and tracked vehicles in the organizational fleet, ensuring maintenance schedules and safe working condition. Managed driver supervision and logistics documentation while maintaining warehouse operations and stock records in inventory systems.

Designed and executed child protection programs to prevent abuse, torture, and exploitation, ensuring delivery within time and budget. Led teams, managed MEAL and donor reporting, prepared budgets, coordinated stakeholders, and strengthened safeguarding and compliance through field supervision.

Led daily supervision of a customer/team operations unit, assigning tasks, monitoring performance, and ensuring policy compliance. Trained staff, resolved escalated customer issues, monitored KPIs and SLAs, and produced weekly/monthly operational reports for management.

Recruited, onboarded, and trained volunteers, coordinating outreach, support activities, and community programs. Managed volunteer attendance and performance, maintained volunteer records and reporting, and ensured volunteers followed organizational policies.

Handled customer enquiries and provided clear guidance on transfers, bills, and accounts through high-volume communication channels. Resolved complaints, documented interactions, escalated complex cases, and met call handling and service quality targets.

Conducted household visits and community surveys to collect program data and verify beneficiary eligibility. Coordinated field implementation with local stakeholders, ensured data quality through verification, and supported field scheduling and reporting.

Provided strategic leadership for business growth, overseeing operations across sales, inventory, and logistics. Managed budgets and profitability, supervised staff and teams, negotiated with suppliers, maintained customer satisfaction, and ensured compliance and risk management.

Supported community mobilization and health awareness activities, including vaccination campaign support and hygiene/infection prevention education. Conducted household surveys and assisted with beneficiary registration while submitting daily/weekly activity reports.

Supported nutrition, health, WASH, and food security activities by implementing outreach services and community-based interventions. Collected and verified household data, registered beneficiaries, and supported fair distribution of food/cash/nutrition supplements while preparing regular field reports.

Coordinated daily branch operations by managing volunteers and field officers and ensuring implementation of branch work plans. Conducted human rights advocacy activities, documented cases and complaints, prepared activity reports, and supported community and NGO stakeholder engagement.

Grade: Third Class

Earned a Bachelor of Business Administration with a Third Class result from Hassan Usman Polytechnic, Katsina.

Completed secondary education at Government Day Secondary School in Batagarawa.

Attended Government Day Secondary School in Batagarawa in 2018 (details not fully specified).