Hi, my name is Hamza, and I have over five years of experience working with international clients in customer support and customer success. Throughout my career, I've handled customer inquiries, appointment scheduling, client onboarding, product demonstrations, issue resolution, and maintaining long-term client relationships.
Looking for a job
HamZa AbbAs
@hamzaabbas1
Client Success Manager at PHPTravels guiding international clients through SaaS demonstrations and end-to-end onboarding.
PakistanWhat I'm looking for
At PHPTravels, I deliver consultative software demonstrations and guide international clients through onboarding for travel technology and booking software. I translate booking workflows and platform features into clear business value, and work with product and development teams to address client questions and technical issues.
At Paradigm Solutions, I supported healthcare operations for physiotherapy clinics across Canada, coordinating patient scheduling and quality assurance reviews. Earlier, at Sonitech, I coordinated real-time ground-transportation dispatch, driver schedules, and limousine and chauffeur bookings.
Experience
Work history, roles, and key accomplishments
PH
Current
Client Success Manager
PHPTravels
Apr 2026 - Present (6 months)
Deliver consultative software demonstrations and lead discovery meetings for international clients. Guide customers through end-to-end onboarding and partner with product teams to resolve technical issues.
PS
Customer Support Representative
Paradigm Solutions
Jan 2023 - Jan 2026 (3 years)
Supported healthcare operations for physiotherapy clinics across Canada, coordinating patient scheduling and administrative workflows. Conducted quality assurance reviews and handled escalations with empathy and confidentiality.
SO
Customer Support & Dispatch Coordinator
Sonitech
Jul 2021 - Jan 2023 (1 year 6 months)
Coordinated real-time dispatch operations for ground transportation, including limousine and chauffeur services. Managed driver scheduling, resolved service requests, and tracked KPIs to support operational improvement.
Education
Degrees, certifications, and relevant coursework
GL
Government College University, Lahore
Bachelor's Degree, Psychology
2019 - 2023
Pursued a Bachelor's degree in Psychology, focusing on foundational and advanced psychological concepts.
PL
Punjab University, Lahore
Bachelor of Arts, Arts
2020 - 2022
Completed a Bachelor of Arts diploma, gaining a broad liberal arts education.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PakistanAuthorized to work in
Salary expectations
60k+ USD
Social media
Skills
Customer Success ManagementSaaS OnboardingProduct DemonstrationsProduct Adoption SupportCustomer TrainingCustomer RetentionRequirements DiscoverySolution ConsultingCRM documentationAccount CoordinationInternational Client CommunicationTime Zone CollaborationReal Time Dispatch CoordinationDriver ScheduleLimousine Booking Coordination
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