EIElizabeth Iheagwara
@elizabethiheagwara
Quality Assurance Engineer with expertise in testing and documentation.
NigeriaWhat I'm looking for
I am a dedicated Quality Assurance Engineer with a strong background in manual and automated testing. My experience at Kanject Business Solutions has equipped me with the skills to review design and user documentation, create detailed test cases, and perform thorough testing to ensure product quality. I thrive in collaborative environments, utilizing Scrum methodology and tools like Jira and Selenium to enhance project outcomes.
In addition to my technical skills, I have a solid foundation in customer service and administrative support, having worked as an Administrative Assistant and Customer Experience Expert. I excel in building relationships with clients and ensuring their needs are met through effective communication and problem-solving. My educational background in Adult Education from the University of Lagos further enhances my ability to convey complex information clearly and effectively.
Experience
Work history, roles, and key accomplishments
Quality Assurance Engineer
Kanject Business Solutions
Feb 2022 - Present (3 years 8 months)
Reviewed design and user documentations, project specifications and requirements. Created and updated detailed and well-structured test cases from complex user requirement documents. Performed manual and automated testing, documenting test results and sharing findings with the development team.
Administrative Assistant
Kanject Business Solutions
Aug 2022 - Present (3 years 2 months)
Prepared and updated documents to track, analyze, and report data. Developed user manuals to provide post-product experience for clients and users. Executed record filing and document uploads, liaising with clients and maintaining effective lines of communication.
Customer Experience Expert
United Bank for Africa
Oct 2021 - Present (4 years)
Recorded and processed customers' data accurately, utilizing telephone and email platforms to deliver outstanding customer service. Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives, and followed up to confirm resolution. Completed additional research on complex customer problems, seeking beneficial solutions to maintain satisfaction standards.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Lagos
Adult Education, Adult Education
Studied Adult Education at the University of Lagos. Gained knowledge and skills in various aspects of adult learning and development.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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