Haitham Khalil

I’m a results-driven customer service professional with over 3 years of experience in high-volume call center environments in Cairo, Egypt. I handle customer escalations and resolve technical and billing issues efficiently, while keeping customer satisfaction high.

I’ve supported new team members with onboarding and day-to-day guidance, and I help maintain service quality by assisting supervisors in monitoring performance and meeting KPI targets. I’m comfortable working with operational performance expectations and tracking metrics to ensure consistent outcomes.

My background also includes banking, customer operations, and team coordination, supported by relevant training such as Banking Finance & Credit Assessment Training. I bring strong communication and problem-solving skills—backed by fluent English & Arabic—to every interaction and team initiative.