Hae Min Lee
@haeminlee
Multilingual educator with extensive experience in customer service.
What I'm looking for
I am a dedicated and passionate educator with a strong background in language instruction and customer service. My journey has taken me across multiple countries, where I have honed my skills in teaching Japanese and Korean to diverse groups of students. My recent role at Bern Korean School allowed me to engage with children, fostering their love for the Korean language while creating a fun and interactive learning environment.
In addition to my teaching experience, I have worked in various customer service roles, including at Mystays Hotel Management in Japan and Lotte Shopping Co., Ltd. in South Korea. These experiences have equipped me with the ability to manage guest relations effectively and provide exceptional service in fast-paced environments. I am committed to continuous learning and professional development, as evidenced by my recent studies in English Language and Literature.
Experience
Work history, roles, and key accomplishments
Store Preparation Assistant
Yumihana
Nov 2023 - Dec 2023 (1 month)
Assisted in the preparation and training for the opening of the Bern branch of a Korean and Japanese grocery store. Responsibilities included displaying products, managing inventory, serving customers, and operating the cash register.
Japanese Language Teacher
Self Employed
Oct 2023 - Nov 2023 (1 month)
Provided private Japanese lessons to adults, focusing on conversational skills and cultural understanding.
Restaurant Staff
Jinny’s Sushi
May 2023 - Sep 2023 (4 months)
Responsible for service duties including clearing tables, managing utensils, and refilling drinks in a busy sushi restaurant.
Restaurant Staff
Les Dents-Vertes
Dec 2022 - Mar 2023 (3 months)
Performed service duties such as clearing tables, managing utensils, and refilling drinks in a restaurant setting.
Korean Language Teacher
Bern Korean School
Sep 2022 - Feb 2023 (5 months)
Taught Korean language to children, focusing on language skills and cultural education.
Customer Service Representative
Lotte Shopping Co., Ltd.
Jun 2020 - Sep 2020 (3 months)
Provided customer service at the customer center for an online supermarket, addressing inquiries and resolving issues.
Guest Relations Team Member
Mystays Hotel Management Co., Ltd.
Apr 2019 - Mar 2020 (11 months)
Worked in the Guest Experiences & Guest Relations Team, handling hotel reservations and providing customer service and translation support.
Executive Secretary
GameOn Co., Ltd.
Sep 2018 - Feb 2019 (5 months)
Performed secretarial duties for the Business Administration Department, supporting executives with administrative tasks.
Technical Assistant
ACA Next Solution Co., Ltd.
Jul 2016 - Jul 2018 (2 years)
Supported various departments as a Technical Assistant, performing translations and assisting with administrative tasks.
Event Planning Assistant
Communication MIT Co., Ltd.
Nov 2015 - Apr 2016 (5 months)
Assisted the Strategic Planning Department with event planning services and supported the execution of events.
Education
Degrees, certifications, and relevant coursework
Brighton Language College
English Language
2024 - 2024
Studied English for 8 weeks.
University of Fribourg
English Language and Literature
2024 - 2024
Studied English Language and Literature (pre-master course).
Swiss French School
French Language
2021 - 2022
Studied French language.
Hoseo University
Bachelor of Arts, English Language and Literature
2010 - 2015
Grade: 3.50/4.50
Activities and societies: Hoseo English Language Program
Major: English Language and Literature. GPA: 3.50/4.50. Studied English conversation with foreign professors.
Seigakuin University
Japanese Language
2011 - 2012
Studied Japanese conversation and experienced Japanese culture as an exchange student for one year.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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