Habiba Ahmed Samy Ahmed
@habibaahmedsamyahmed
Quality Evaluator at Concentrix on the Amazon account, assessing customer interactions against quality standards.
EgyptWhat I'm looking for
At Concentrix, I evaluate customer interactions on the Amazon account against quality guidelines, policies, and performance metrics. I monitor KPIs and track performance to identify trends and process gaps.
I also provide detailed feedback and coaching to agents, and support new agents as a Mentor on Task. Earlier, I managed an online handmade accessories business, handling product design, pricing, online marketing, customer communication, and order fulfillment.
Experience
Work history, roles, and key accomplishments
Evaluate customer interactions to ensure quality and compliance with Amazon standards. Assess interactions based on quality guidelines, policies, and performance metrics, and monitor KPIs to identify trends and areas for improvement.
Online Handmade Accessories Business Owner
Self Employed
Jan 2020 - Dec 2021 (1 year 11 months)
Managed an online handmade accessories business, including product design, pricing, online marketing, customer communication, and order fulfillment.
Mentor on Task
Support and guide new agents, share best practices, and help improve performance.
Customer Support Representative
Handle customer inquiries and resolve issues in a professional and timely manner.
Education
Degrees, certifications, and relevant coursework
Sadat Academy for Management Sciences
Bachelor’s Degree, Business Information Systems
Bachelor’s Degree in Business Information Systems (BIS) from Sadat Academy for Management Sciences.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
Job categories
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